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Most issues you encounter on FORXEA can be resolved quickly by following the steps on this page. Work through the relevant section below, and if the problem persists after trying the suggested steps, the support team is on hand to help.
1

Go to the sign-in page

On the Tyndra sign-in page, click Forgot Password.
2

Submit your email address

Enter the email address associated with your account and submit the form.
3

Check your inbox

Check your inbox for a password reset email — this usually arrives within a few minutes. If you don’t see it, check your spam or junk folder.
4

Set a new password

Follow the link in the email to set a new password, then try logging in again.
If you’re still unable to access your account after completing these steps, contact our support team with your account email address.
Two-factor authentication codes are time-sensitive, so an incorrect code is most often caused by a clock sync issue on your device.
  • Sync your device time: go to your phone or computer’s date and time settings and enable automatic time sync.
  • Try a backup code: if you saved backup codes when setting up 2FA, use one of those to log in.
If you’re still locked out after trying the above, contact our support team and we’ll help you regain access securely.
Tyndra automatically locks an account after a number of consecutive failed login attempts to protect against unauthorised access.To unlock your account:
1

Check your inbox

Look for an automated unlock email from Tyndra and follow the instructions provided.
2

Use the Unlock Account link

If you didn’t receive an email, visit the sign-in page and use the Unlock Account link.
3

Contact support

If neither option works, contact support and we’ll verify your identity and restore access.
Once you regain access, consider enabling two-factor authentication in Settings > Security to add an extra layer of protection.
1

Check your internet connection

Confirm your connection is active and stable.
2

Refresh the data feed

Press R to refresh the data feed, or reload the page.
3

Clear your browser cache

If the issue persists, clear your browser cache and cookies, then reload the platform.
If market data remains stale after these steps, please contact support.
1

Try a different browser

Open the platform in a different browser — Chrome, Firefox, or Edge are recommended.
2

Disable browser extensions

Disable any browser extensions, particularly ad blockers or privacy tools, which can interfere with chart rendering.
3

Check that WebGL is enabled

Tyndra’s charts rely on WebGL for rendering. You can verify this at get.webgl.org. Enable WebGL in your browser settings if it’s currently off.
4

Reload the page

Reload the page and check if charts load correctly.
If charts still won’t load, contact our support team and include the browser name and version you’re using.
Prices displayed on Tyndra are indicative and include the bid/ask spread, so they may differ slightly from prices shown on other sources. To verify a price:
  • Check the order book for the current bid and ask levels.
  • Compare with the spread shown on the instrument’s detail panel.
If you consistently see prices that appear significantly wrong, or if a price appears frozen while others update, please contact support with the instrument name and the time you noticed the issue.
Orders can be rejected for several reasons. Check the error message shown in your Order History for the specific cause. Common reasons include:
  • Insufficient funds — your available balance is too low to cover the order and any margin requirements
  • Market closed — the instrument’s market is outside trading hours
  • Price outside limit range — your limit price is too far from the current market price
  • Invalid quantity — the order size is below the minimum or above the maximum allowed
Correct the relevant detail and resubmit your order. If you continue to see rejections without a clear reason, contact support.
  • Market orders should fill almost instantly when the market is open. If a market order has been pending for more than a few seconds, check that the relevant market is currently open.
  • Limit orders remain pending until the market price reaches your specified level — this is expected behaviour. You can view and cancel pending limit orders from the Orders tab.
If you believe a market order should have filled but hasn’t, contact support with the order ID from your Order History.
1

Wait a moment

The portfolio takes a few seconds to update after a trade is confirmed.
2

Confirm the order status

Go to Order History and check that the order status shows as Filled.
3

Refresh the Portfolio tab

Reload the Portfolio tab to pull in the latest data.
If the order shows as filled but the position is still missing from your portfolio, contact support immediately and include the order ID so we can investigate.
1

Free up browser memory

Close any unused browser tabs to reduce memory usage.
2

Clear your browser cache

Clear your browser cache and reload the platform.
3

Switch to a wired connection

If possible, use a wired internet connection rather than Wi-Fi for a more stable experience.
4

Try a different browser

Try Chrome or Firefox, which generally perform best with Tyndra.
5

Disable background extensions

Disable browser extensions that may be consuming resources in the background.
  • Reduce the number of indicators applied to your charts — each indicator adds processing load.
  • Shorten the chart history range — loading years of tick data can be demanding on your device.
  • Try a different timeframe — switching to a higher timeframe (for example, from 1-minute to 5-minute candles) reduces the number of data points rendered.
  • Reload the page to clear any accumulated memory usage.
Running multiple real-time charts simultaneously across several instruments is resource-intensive. If you frequently need several charts open at once, a machine with more RAM will give you a noticeably smoother experience.
1

Check your spam folder

Notification emails can sometimes be filtered into your spam or junk folder.
2

Verify your email address

Log in to your account and go to Account Settings to confirm the email address on file is correct.
3

Check your notification preferences

Go to Settings > Notifications and ensure the relevant notification types are enabled.
4

Add Tyndra to your safe senders list

Add support@tyndra.com to your email contacts or safe senders list to prevent future filtering.
If you’ve confirmed all settings are correct and emails are still not arriving, contact support.
  1. Go to Settings > Alerts and verify the alert is listed and marked as Active.
  2. Check the condition you set (for example, price rises above X) against the current market price to confirm the condition hasn’t already been met and the alert consumed.
  3. Ensure that price alert notifications are enabled in your notification preferences.
If your alert conditions appear correct and alerts still aren’t firing, contact support with the instrument name and the alert details.
If the steps above haven’t resolved your issue, the FORXEA support team is ready to help. Visit the Contact Support page to reach us by phone or email — we aim to respond within 1 business day.