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The FORXEA support team is here to help with any questions about your account, trading activity, or the platform itself. Whether you’ve run into a technical issue or just need guidance on a feature, you can reach us through the channels below and we’ll get back to you as quickly as possible.

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Contact Details

Phone

Call us directly at +44 (111) 3903-9170. Available Monday to Friday, 9:00 AM – 6:00 PM (GMT).

Email

Send us a message at support@FORXEA.com. We aim to respond within 1 business day.

Address

221B Baker Street London, NW1 6XE England

Response Time

Typical response within 1 business day for email enquiries. Phone support is available during office hours.

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Before You Contact Us

Many common questions and issues are already covered in our self-service resources. Checking these first may save you time:

Frequently Asked Questions

Browse answers to the most common questions about accounts, trading, and platform features.

Troubleshooting Guide

Step-by-step solutions for login issues, data problems, order errors, and performance issues.

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What to Include in Your Message

To help us resolve your issue as quickly as possible, please include the following details in your message:
  • Your account email address — so we can locate your account
  • A description of the issue — explain what happened and what you expected to happen
  • Steps you’ve already tried — this helps us avoid suggesting things you’ve already done
  • Any error messages you received — copy the exact text or attach a screenshot if possible
  • The date and time the issue occurred — including your timezone
  • Order ID — if your issue relates to a specific trade or order, include the order ID from your Order History
The more detail you provide upfront, the faster we can investigate and get back to you with a resolution.

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Hours of Operation

The FORXEA support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
FORXEA’s trading platform itself is available 24 hours a day, 5 days a week in line with global market hours. Support team availability is separate from platform availability — if you encounter an issue outside of support hours, please email us and we’ll respond on the next business day.
For urgent account security concerns — such as suspected unauthorised access or a compromised account — call us directly on +44 (111) 3903-9170 during office hours rather than waiting for an email response. Your account security is our top priority.