> ## Documentation Index
> Fetch the complete documentation index at: https://openproofs.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact FORXEA Support — Phone, Email, and Office Hours

> Contact FORXEA's support team by phone or email for help with your account, trading activity, and any platform-related questions you have.

The FORXEA support team is here to help with any questions about your account, trading activity, or the platform itself. Whether you've run into a technical issue or just need guidance on a feature, you can reach us through the channels below and we'll get back to you as quickly as possible.

## Contact Details

<CardGroup cols={2}>
  <Card title="Phone" icon="phone" href="/support/contact">
    Call us directly at **+44 (111) 3903-9170**. Available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
  </Card>

  <Card title="Email" icon="envelope" href="/support/contact">
    Send us a message at [**support@FORXEA.com**](mailto:support@tyndra.com). We aim to respond within 1 business day.
  </Card>

  <Card title="Address" icon="location-dot" href="/support/contact">
    **221B Baker Street** London, NW1 6XE England
  </Card>

  <Card title="Response Time" icon="clock" href="/support/contact">
    Typical response within **1 business day** for email enquiries. Phone support is available during office hours.
  </Card>
</CardGroup>

## Before You Contact Us

Many common questions and issues are already covered in our self-service resources. Checking these first may save you time:

<CardGroup cols={2}>
  <Card title="Frequently Asked Questions" icon="circle-question" href="/support/faq">
    Browse answers to the most common questions about accounts, trading, and platform features.
  </Card>

  <Card title="Troubleshooting Guide" icon="wrench" href="/support/troubleshooting">
    Step-by-step solutions for login issues, data problems, order errors, and performance issues.
  </Card>
</CardGroup>

## What to Include in Your Message

To help us resolve your issue as quickly as possible, please include the following details in your message:

* **Your account email address** — so we can locate your account
* **A description of the issue** — explain what happened and what you expected to happen
* **Steps you've already tried** — this helps us avoid suggesting things you've already done
* **Any error messages you received** — copy the exact text or attach a screenshot if possible
* **The date and time the issue occurred** — including your timezone
* **Order ID** — if your issue relates to a specific trade or order, include the order ID from your Order History

The more detail you provide upfront, the faster we can investigate and get back to you with a resolution.

## Hours of Operation

The FORXEA support team is available **Monday to Friday, 9:00 AM – 6:00 PM (GMT)**.

<Note>
  FORXEA's trading platform itself is available **24 hours a day, 5 days a week** in line with global market hours. Support team availability is separate from platform availability — if you encounter an issue outside of support hours, please email us and we'll respond on the next business day.
</Note>

<Tip>
  For urgent account security concerns — such as suspected unauthorised access or a compromised account — call us directly on **+44 (111) 3903-9170** during office hours rather than waiting for an email response. Your account security is our top priority.
</Tip>